About us

Thames Travel is based in Didcot, Oxfordshire. The company started in 1998 with a fleet of four vehicles and has gone from strength to strength, expanding to its position as the third largest bus operator in Oxfordshire.

We now employ about 110 staff and maintain a fleet of over 50 vehicles. Our services cover the geographical area of South Oxfordshire and into Berkshire, currently carrying 1.25 million passengers per year.

We do our best to make our services accessible and safe for everybody by providing low floor, easy access vehicles fitted with the latest CCTV technology, spacious wheelchair and buggy areas, and user friendly timetable information. Our drivers are trained to the highest standards including customer service skills.

The environment is a primary concern of Thames Travel, and we are striving to reduce our emissions by trialling a new more environmentally friendly form of fuel.

In all, Thames Travel aims to secure confidence in both customers and staff and make them feel that they are part of a forward thinking, innovative company that cares for the people and environment of the region.

Advertise With Us!

Our buses run throughout South Oxfordshire and into Berkshire, so they're the ideal mobile medium to deliver your advertising to thousands of people every day of the week!

Find out more

Job Vacancies

We employ over 110 members of staff. If you'd like to join our team, why not visit our Vacancies page and see which exciting vacancies are currently available at Thames Travel.

View Job Vacancies

Modern Slavery and Human Trafficking

Thames Travel and Go-Ahead Group take a strong stance against illegal and unethical labour practices. We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

Click here to view our Slavery and Human Trafficking statement (2192KB PDF).

Customer Feedback

Do you have feedback on recent experiences using our bus services? If so then please contact us via the telephone number or email address on this page.

If you wish to make a complaint about a specific incident, please also get in touch with our Customer Services team.

Lost property

If you think you've left something on one of our vehicles then call us on 01865 785400. If we have your item then collection can be arranged from our Didcot depot between 09:00hrs and 17:00hrs Monday to Friday only. 

100% wheelchair accessible fleet and driver training

The company has introduced easy access buses across the whole fleet, with changes made to the interior layout of all vehicles to try and accommodate as many different customers’ needs as possible. Every driver also receives Disability Awareness Training. We welcome the testing of wheelchairs and scooters at our depot for those who wish to do so - simply get in touch with us and we'll do our best to accommodate you. You can find out more about the specifications of our buses by looking at our Wheelchair Guidance page.

Bus Users UK

Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Thames Travel first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. Visit the Bus Users UK website at www.bususers.org.

Our Bus Fleet

Thames Travel Fleet List - June 2021 (PDF, 103KB)


2020 Corporate and Social Responsibility Report (PDF, 4.7MB)