Page last updated: 20/01/2021
11th January 2021 - Following the re-introduction of the national lockdown from 5th January 2021, and thus very limited numbers using the services, it has been agreed in discussion with Didcot Girls' School and St Birinus School to suspend all Didcot BB routes (i.e. BB1/BB1A, BB2, BB4 and BB5) and the 96 service from 11th January. The suspension is likely to last until at least the end of the half-term break on 21st February. Click here for more details.
5th January 2021 (Travel Shop) - Following yesterday's announcement of a new national lockdown effective 00:01hrs today, our Gloucester Green travel shop will be closed from end of business today. You can still top up your key card online at . You can also top up via the TVM machine at Didcot Parkway. On-bus key card top ups are available for all 1 week, 4 weeks, 12 trips and any 5 days products. Please note that on-bus top ups exceeding £45 will have to be paid in cash. Our customer services team is available to assist you Monday to Friday betwen 0900 and 1700. You can email email@example.com or phone 01865 785 400 to get in touch.
3rd January 2021 - From 3rd January 2021, we made substantial changes to our bus services.
- To find out more about the improvment of bus services for Milton Park and Didcot, please click here.
- To find out more about the improvment of bus services for Wantage and Grove, please click here.
- To find out more about the improvment of bus services for Abingdon, please click here.
Following the announcement of a national lockdown from 5th January 2021, we want to reassure all customers that our buses are running as planned during the new national restrictions. As you will already be aware we have many additional measures in place to ensure we comply with COVID-19 regulations, including extra cleaning and face coverings to be worn by all.
To remind our customers, in line with guidance from the government, our buses have returned to what can be considered our ‘normal’ level of service, with the exception of our night bus services which will not return until restrictions on the evening and night time economy have been lifted.
What we're doing to keep you safe
From significantly enhancing cleaning processes to reducing capacities on buses, increasing signage and installing temporary prospex screens, we’re doing everything we can to keep you, your loved ones and our colleagues safe when travelling on our buses.Safety measures
In line with guidance from the government, you must wear a face covering on public transport. This can be a mask, scarf, snood or a bandana. If you fit into any of the government exemptions, then you'll be able to travel on our buses without wearing a face covering. Just tell the driver when you board the bus and show an exemption “Journey Assistance Card” which you can download by following the link below.Find out more
Bus travel guidance
When you travel, please follow our COVID-19 bus travel guidance to help keep you and our colleagues safe.Find out more
Pay with contactless
We would appreciate if our customers could try to pay with contactless cards or devices during this time to avoid the need for unnecessary handling of cash as much as possible.Find out more
Travel off peak
Choose to travel on the quieter buses for your comfort, safety and peace of mind. When2travel gives you the information you need when planning your next bus journey - including the latest timetables and up-to-date capacity predictions on a stop-by-stop basis.Find out more
Student and University Travel
We continue to provide travel for students travelling to school, college or university. We have significantly enhanced our cleaning protocols to keep you, your friends and our colleagues safe. To support our commitment to your safety on board, we ask students to wear a face covering and to not remove it until they reach their school, college or university. Ensure it is worn properly - not on the chin or with nostrils uncovered. Have an exemption card ready to show to the driver if required and sanitise your hands when awaiting and leaving the bus.
VIDEO: We're ready when you are
Watch our video showing the measures we've taken to keep our services safe for our customers and colleagues alike.Watch the video
NHS Test and Trace
When travelling around our bus stations and stops, it's suggested that you download and use the official NHS COVID-19 contact tracing app.Find out more or download the app
Frequently asked questions
Have any questions regarding face coverings, disabled assistance, cleaning regimes, the best time to travel, the timetables we operate, etc.?Click here for FAQs
COVID-19 safety information and travel advice
Plan your journey
- Plan ahead and use a direct route where possible
- If you can, travel at quieter times and avoid travelling at peak times - use our handy When2Travel tool to help check the best times
- Take hand sanitiser and a face covering - see latest guidance for face coverings
- Wash or sanitise your hands before beginning your journey
On your journey
- Maintain 1m+ distance where possible
- Wear a face covering - see latest guidance for face coverings
- Use contactless payments, Freeflow or the app where possible
- If you require assistance, you should continue to request this as you normally would
- Be patient and please follow any instructions provided by our colleagues
Completing your journey
- Follow guidance at your destination
- Wash or sanitise your hands as soon as possible